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配送:

当我们确认收到您的款项，除定制、预定和缺货产品之外，您的包裹会在2-3个工作日内妥妥打包好并且发出。

海关:

如果您位于中国大陆和美国之外的国家地区，因为各个国家地区的海关条款和政策各不相同，请谅解我们不能对配送抵达的国家额外产生的关税及清关相关流程和时间负责。

退货与退款:

温馨提醒，此条款仅限中国大陆及美国地区的客户。

如果您因为任何原因对于在我们网站上购买的产品(不包括定制产品)不满意，您可以在收到商品后的15天内申请免费退货，退货详情请直接联系: hello@thehyfen.com

有关退货和退款咨询，所有国家地区的客户可直接email至hello@thehyfen.com 查询有关信息。

Thank you for shopping with us!

Your packages (except made-to-order items) are shipped within 2-3 business days of receiving payment.

If you are located outside the USA or China:

Please note that we are not responsible for delayed or destroyed packages by Customs Officials or possible duty and import taxes.

Refund and Exchanges:

Undamaged items in their original condition - including all original packaging and tags - may be returned up to 15 days after you have received the items for a full refund not including shipping costs. Return shipping is free inside the USA or China.

For all returns and exchanges, please feel free to contact our customer service team at: info@hcwdstudio.com.